Support

Need a hand with SQUAD’r? Email tschwarz1970@gmail.com and we'll get back to you. Include your account email and what you were doing when the problem happened — it makes things much faster to sort out.

Common questions

• How do I add a friend? Open Profile and add them by the email address they sign in with. If they don't have an account yet, we'll record the invite and connect you automatically the first time they sign in.
• Why can't my squad see my location? Location is shared only while you are broadcasting. Turn broadcasting on from the map, and make sure location permission is allowed in iOS Settings.
• How do I report something? Long-press any message, pin or comment to report it, and optionally block the person in the same step. We review reports and act within 24 hours.
• How do I block or unblock someone? Block from the report sheet. Blocked accounts are listed under Safety & legal in your Profile, where you can unblock them.
• I ran out of forges. Generating new artwork is limited to three a day per person, and a fresh batch arrives at midnight in your own timezone. Reusing and adopting icons your squad already has is always free and unlimited.
• How do I restore a purchase? Open Profile and tap Restore Purchases. Anything bought with the Apple ID you are signed in with comes back — you are never charged twice for the same thing.
• How do I cancel Squad Pass? Subscriptions are managed by Apple, not by us: open the Settings app, tap your name, then Subscriptions, and cancel there. You keep Pass features until the end of the period you already paid for.
• What happens when my Squad Pass ends? Your daily allowance and locker limit go back to the free ones. Credit packs you bought stay yours, and nothing you made — icons, pins or hunts — is ever deleted.
• How do I delete my account? Profile → Delete account. This removes your profile, locker, friendships and content immediately and cannot be undone. If you own a squad with other members, hand it over or delete it first.

Reporting something urgent

If you have seen content involving a minor, a credible threat, or illegal activity, email us with the subject line URGENT and we will prioritise it.

Privacy and terms

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